We Develop a Higher Standard of Care
Western Dental Centers and its affiliates strive for uncompromising excellence,
both at the team and individual levels. To achieve that, we and our affiliates offer
our dentists and staff a wide range of seminars and continuing education programs
designed to strengthen professional, clinical and managerial skills. All of these professional
development opportunities are provided without tuition fees to Western
Dental and its affiliates' doctors and staff members.
Seminars, Classes and Skills Audits
Our clinical courses are
taught by nationally recognized clinicians and educators, our Chief Dental Director,
our Operations Directors and our Quality Assurance Auditors. We conduct hands-on
clinical courses to introduce the latest in materials and techniques.
We conduct seminars regarding a variety of subjects such as Infection Control, Endodontics,
HIV, Cosmetic Dentistry and Periodontics. Western Dental also
provides ongoing training seminars that include case reviews, patient management,
patient relations, and preventive practices.
Western Dental and
its affiliates ensure that their offices have qualified, skilled dentists and supporting
staff by providing their dentists and staff members with on-going in-center training.
In-office training seminars are given by Western Dental Quality Management
professionals, dental manufacturer representatives and other dental experts.
Additional training material is provided via DVD, video-tape and written
To ensure that the
treatment of each patient reflects the high standards set by Western Dental and
its affiliates, all of the doctors receive mentoring from multiple sources.
Associate Doctors receive day to day mentoring by the Managing Doctor in
the office. Both Managing and Associate Doctors receive regular
ongoing face-to-face mentoring from their Quality Assurance Auditors and Operations
Directors. Additional mentoring is also provided by the Dental
Director, the Orthodontic Consultants, the Oral Surgery Consultant, and other professionals
within the Quality Management Department.
Quality Assurance Reviews
Our Quality Assurance
Review system begins when providers are first screened for employment on the Western
Dental and affiliated team. Once qualified, each member of the Western
Dental and affiliated team is reviewed regularly for the quality of treatment
rendered to our patients. These reviews are conducted by the Quality Assurance Auditors,
all of whom are licensed dentists with many years of clinical experience.
In addition, all Western
Dental and affiliated offices are audited regularly for compliance with infection
control, safety, hazardous materials, and regulatory requirements.
We make sure that our patients are treated in a safe environment.
Our Quality Management Department activities and continuing education classes ensure
that every doctor and staff member is trained and continues developing his or her
skills so as to provide the best care available.