Your Leading Dentist, Orthodontist and Dental Care Specialist
Our Quality of Care and Service
At Western Dental, “quality” is a word we take very seriously. Ensuring
quality care for our patients is our number one priority. We have invested thousands
of man-hours and millions of dollars into developing the most advanced quality management
program in the industry. As our one-of-a-kind quality assurance management system
(QAMS) results in a higher quality of dental care, we are proud to pass its benefits
on to our patients. The responsibility for this unique and effective system is shared
by our team of trained in-house auditors, peer review committees, patient relations department, and an extensive team
of dentists and staff—all led by our dental director of quality management
- Largest Quality Management System
Our unique and proprietary Quality Assurance Management System (QAMS) tracks all
patient visits, treatments and other information electronically. Western Dental
is proud to have the largest quality management system, with over 30 professionals
who are 100% dedicated to quality patient care. Our Quality Management team and
the sophisticated systems they use track every patient encounter, review and audit
our treating dentists all year round, provide ongoing mentoring to our dentists
and their assistants, and monitor all aspects of clinical performance at the Western
Dental offices, year-round.
- Training & Auditing
In addition to the extensive quality of care efforts made by the dentists and staff
at our dental offices and the valuable, year-round oversight and training by our
extensive team of experienced dentists who provide ongoing clinical and operating
supervision to the dentists and staff in our dental offices, our Quality Management
Department boasts a team of over fifteen highly experienced, trained dentists dedicated
100% to year-round oversight of our dental offices for compliance with our quality
of care policies, standards, practices and procedures.
We verify the backgrounds, records, clinical history, licensing, and credentialing
of all of our dentists from the start as yet one more way to ensure that our patients
receive high quality of care. But it doesn’t stop there: we mentor our dentists
year-round, provide ongoing professional training, conduct regular professional
development programs, and audit all of our doctors on an ongoing basis.
Our unique, state-of-the-art QAMS and other electronic systems capture every treatment
performed on every patient in our dental offices on a daily basis, and provide us
with extensive analysis that measures performance against our rigorous quality of
care requirements. Hence, every patient encounter in every office, every day is
evaluated electronically for compliance with our requirements involving the amount
of treatment performed on every patient, treatment sequencing, and other clinical
factors. These analyses are then reviewed by experienced, trained quality management
dentists to add the human element and judgment that are central to the success of
our quality management programs.
Important in our goal of clinical excellence is our commitment to providing ongoing
continuing education and training to our dentists and staff. We conduct continuing
education programs year-round exclusively for our dentists and staff on industry
developments and new and existing treatments, processes, systems, and solutions.
We want our dentists to be the brightest, most up-to-date in the industry so that
they will provide our patients with excellent quality care.
Our facilities use state-of-the art equipment, digital x-rays, instruments, tools,
and supplies. Because of our size and the strength of our commitment to quality,
effective dental care, we constantly review developments in the dental industry
so that we can evaluate if there are new and better ways to deliver quality, affordable
care to our patients.
We take pride in our clean, sterile, safe facilities. We have a full time safety
and infection control compliance team that educates and monitors all of our dental
offices on a year-round basis for compliance with all safety, sterilization, and
other facility requirements.