Vice President of Quality Management
Shirley W. Ritchie is an Engineering and Quality Executive with 22 years of experience in Operational Excellence, Global Manufacturing and ISO & Regulatory Compliance. Before coming to Western Dental, Shirley advised NuWhirl Systems Corporation on its Enterprise Quality System. Shirley was the Director of Global Quality and Continuous Improvement for Fluidmaster. She structured and led a high-impact global team responsible for achieving high customer retention and satisfaction through client interface and by acting as customer advocate. Prior to Fluidmaster, Shirley worked at Black and Decker for 11 years for both the Power Tools group and the Hardware and Home Improvement Group. Shirley is bilingual in Chinese and English. She holds an MBA from Loyola University in Maryland and a Masters Degree in Mechanical Engineering from the University of Maryland at College Park. She is certified by Black and Decker as a Six Sigma Master Black Belt.
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