Vice President of Quality Management
Shirley W. Ritchie is an Engineering and Quality Executive with 22 years of experience
in Operational Excellence, Global Manufacturing and ISO & Regulatory Compliance.
Before coming to Western Dental, Shirley advised NuWhirl Systems Corporation on
its Enterprise Quality System. Shirley was the Director of Global Quality and Continuous
Improvement for Fluidmaster. She structured and led a high-impact global team responsible
for achieving high customer retention and satisfaction through client interface
and by acting as customer advocate. Prior to Fluidmaster, Shirley worked at Black
and Decker for 11 years for both the Power Tools group and the Hardware and Home
Improvement Group. Shirley is bilingual in Chinese and English. She holds an MBA
from Loyola University in Maryland and a Masters Degree in Mechanical Engineering
from the University of Maryland at College Park. She is certified by Black and Decker
as a Six Sigma Master Black Belt.
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